🛡️ Security and Privacy at Parsio

We built Parsio with security in mind from day one. This page gives you a straightforward overview of how we protect your data, with links to our formal policies on the main website.

Key points at a glance

• Data is encrypted in transit (HTTPS/TLS) and at rest (AES-256).

• You own your content. We don’t sell it and we don’t use it to train AI/LLMs.

• You control retention (commonly 1–180 days) and can delete your data at any time.

• Our compute and networking run on Hetzner, with data centers in Germany (ISO/IEC 27001-certified). Application data is processed in the EU and US.

• We run on trusted cloud providers and take regular, automated backups.

For the full, detailed version, see:
Security • Privacy policy • GDPR • DPA

How we keep data safe

We use modern TLS (HTTPS) to protect data while it’s moving, and AES-256 encryption to protect data where it’s stored. Our compute and networking run on Hetzner, with data centers in Germany (ISO/IEC 27001-certified). We use additional trusted providers for storage and other services. Access to production systems is limited to trained team members on a need-to-know basis, and we monitor systems around the clock. We also perform frequent, automated backups and regularly test restore procedures to help prevent data loss.

How we handle your data

Your emails, documents, and extracted fields are yours. When you use Parsio to parse data, you act as the Data Controller and Parsio acts as your Data Processor—we process your data only to provide the service you’ve requested. We don’t sell your data and we don’t use customer data to train or improve AI or LLM models. You can set a retention window (often between 1 and 180 days) and delete items—or your account—whenever you need.

Legal details live here: Privacy policy and GDPR.

Compliance basics

If you need data processing terms, review our DPA. Information about GDPR, data subject rights, and international transfers is on our GDPR page. A broader view of our program is on the Security page.

Where your data is hosted

Our compute and networking run on Hetzner, with data centers in Falkenstein and Nuremberg, Germany (ISO/IEC 27001-certified). Documents are stored in encrypted Amazon S3 buckets; application data lives in MongoDB Atlas. Data is processed in the EU and US; where required, Standard Contractual Clauses (SCCs) cover the transfer.

Subprocessors

We work with a small number of vetted providers for hosting, storage, payments, support, and AI. We share only what’s necessary for them to deliver their service. See the current list on our Security page.

Frequently asked questions

Do you use my data to train AI?
No—customer data is not used to train or improve AI/LLM models.

Can I control how long data is kept?
Yes. You can set a retention period (commonly 1–180 days) and delete data at any time.

Can I get your data processing terms?
Yes—our standard DPA is available online.

How do I remove my data or close my account?
You can delete items directly in the app. If you’d like help, just contact us.

Contact us

Questions about security or privacy? Email security@parsio.io.