FAQ & Troubleshooting

How to send all my old emails from Gmail to Parsio?

If you are using the Gmail web interface, you can forward all your old emails to Parsio at once.

To do that, select all the emails you need to send, then click the three dots icon and select "Forward as attachment":

How to fix failed to parse documents?

If you already have a template and receive a slightly different email that can’t be parsed, most of the time you just need to create an additional template.

Make sure to check out our dedicated article with more tips and tricks.

Can I search for words in emails and then trigger an alert?

Some automated platforms (like Zapier or Make) have a built-in Filter module. It allows you to search for a specific word in the parsed result and, for example, send an SMS or a Slack notification.

How to fix incorrect dates when exporting data to Sheets?

Most of the time you need to update the column format, either to Date or Date time.

How to extract a link from my emails? How to extract image URL?

Using the RAW tab you can extract links and other “hidden” data. In the HTML code, find the URL to extract and create a field as usual.

Does the data from the Google Sheet also get deleted when I delete a document?

It depends how you export your data to Sheets. If you are using an automated platform (Zapier, Make, Pabbly etc.), it creates a copy of your data. You can safely delete your documents in the Parsio inbox.

If you are using the Google Sheets formula, it simply displays the parsed data available in your Mailbox. In this case, if you remove a document (or if it's removed automatically based on the mailbox retention rules), the corresponding row will be also removed.

Check out our dedicated article on How to export the parsed data to Google Sheets.

A wrong template applied. How to fix that?

If you have multiple templates in the same mailbox, it may happen that an email can be parsed by a few templates.

There are a few techniques to force Parsio to pick a specific template:

  • Add more fields. Parsio prioritizes templates having more fields than others.
  • Another  option would be making the “wrong” template more restrictive using a Field Mask. You can, for example, add a field with the “Exact Match” constraint.

Didn't find what you are looking for? Don't hesitate to contact us anytime via live chat or email us at support@parsio.io.
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